Llanfrechfa Grange Hospital

Llanfrechfa Grange Hospital 2022-06-23 Person 3 5 0

The service provided by staff was great but the wait time was diabolical. I am still sat here after over 6 hours and have only been triaged. 7 other patients have been here for between 12 and 15 hours and have only just been seen by the doctor. When asking roughly how long the wait is ... most nurses just said I'm sorry we are very very busy and it's going to be a long time ... but one nurse was very rude and gave attitude when asked. I asked for painkillers 3 hours ago and I'm still waiting. So I have been sat here for 6 hours with nothing at all in the way of being informed how long I'll be here or anything. I'm very disappointed when I had so much faith in this relatively new hospital. It is yet to be seen how much longer I will be but I am predicting at least another 6 hours.

Llanfrechfa Grange Hospital 2022-05-25 Person 5 5 0

Had a virus, collapsed in the kitchen, but no prob, my head was spinning so knew what it was, been a bit stuffed up in the sinus for a few days. called the gp, told me to go to A&E. simple anti biotics job, gp (well receptionist) didn’t want to know. So I went to The Grange, after all I’ve heard with pessimism. Booked in, took a seat was triaged, immediately an ecg, little wait then saw a nurse, explained all, did I blood tests. Results took a long time but people forget they aren’t alone, blood tests from the wards, urgent admissions, District nurses, GP surgeries etc… Had the results which weren’t good, Doctor could compare with tests a few weeks ago which were good, so he could tell the problem. He saw a consultant and gave me a CT scan to make sure, again I’m not the only one the list had the scan, got the all clear, and anti biotics prescribed. The grange gets a lot of bad press, but as long as GPs don’t see patients and hide behind phones it can only get worse, people will die due to lack of easy to access care. A lot there had simple problems, maybe it’s now the first point of contact for patients. Ok, I was there about 9 hours. I was treated with total respect at all times, I didn’t moan gripe or swear at staff as a lot did. I recognised they were doing their best with the patient number and staff available. It’s not Mac Donald’s, Order a burger at one window collect at the next. Ambulances arriving all day with really I’ll patients, unlike me with a bug, we must realise that sometimes others must come first.

Llanfrechfa Grange Hospital 2022-05-17 Person 2 5 0

Asked to arrive at 3pm day before lung ablation op ( stage 4 metastastic cancer) and was asked to take a seat in waiting area while room was being cleaned. It is now 4.39 and I am still waiting in the waiting area which is being used by porters and nurses as a break room. None of these people are wearing a mask while in here with me. I have avoided covid all this time and feel as though I'm going to catch it here. Totally unacceptable, when they require all visitors to take covid tests before visitation. I have chrones, cancer, two worn disks and a bulge in my lower back, spondilosis of the neck and suffer from anxiety. I am in agony and my anxiety is through the roof. 10 minutes ago a nurse came in to collect a chair, so we mentioned the time waiting and so she told us it was nearly ready and she would find out what is going on. (Contradiction, does she know or not)This nurse came back out, walked past and returned without informing us of anything. Just to further illuminate you, I was in 3 wks ago for a wk with heart attacks and the visiting rules changed according to who was on duty, and a cleaner was cleaning with no mask and coughing and sneezing everywhere. Only after this was mentioned did she then wear a mask, seemingly to late cause my room mate has caught covid! Absolute waste of money and resources which should have been used to upgrade the hospitals already here. I am appalled.

Llanfrechfa Grange Hospital 2022-04-07 Person 2 5 0

Nurses don’t seem to care they only do what they have to, the food is lukewarm if not cold by the time it gets to you. They’ll pump you full of pain relief tablets then tell you you’re fit to go home.

Llanfrechfa Grange Hospital 2022-03-27 Person 1 5 0

I took an elderly relative with dementia to a&e at The Grange after they suffered a bad injury. We were called in surprisingly quickly, but my relative was put in a cubicle and forgotten about for several hours. Staff kept going past, and some even came into the cubicle to get things, and completely ignored us. During this wait, a shift handover took place, and the personal, confidential medical details of everyone in a&e at the time were discussed openly and loudly for everyone to hear {during this handover several of the staff looked utterly disinterested and did nothing but fiddle with their to mobile phones, and pay very little attention to what was being said}. I eventually spoke to a member of staff as my relative had clearly been forgotten, and was in pain, and was getting very agitated. The member of staff was instantly defensive, rude and aggressive, and told me "in case you hadn't noticed, we're very busy!". The member of staff did eventually get the appropriate person to the cubicle, but not without a lot of extremely bad and unnecessary attitude. My relative was treated and sent from a&e with just a prescription for painkillers, and no care plan, which I have since discovered should have been put in an place. Not a pleasant experience: the specialist doctor was brilliant, when he eventually arrived, but the a&e staff were not in any way caring, and didn't even speak to (let alone assess) my relative, who was clearly agitated, in pain and injured, for several hours. When I spoke to a member of ward staff, I encountered a horrible defensive, aggressive attitude which was completely unnecessary and inappropriate, no matter how busy they were. There was a serious breach of patient confidentiality during handover, and utter disrespect by some members of staff who did nothing but fiddle with their phone during this handover. Appreciated, this isa busy, high pressure ward, but I was appalled the experience. There is very much that needs improvement.

Llanfrechfa Grange Hospital 2022-03-13 Person 1 5 0

On three occasions I have been to this hospital and it is not fit for purpose the last visit was yesterday my son had abcess on his back we had spent most of the day in sau to be sent home tea time to go bk following morning for general anaesthetic to drain on arriving bk home his abcess burst could not get hold of anyone on phone at grange rang 111 to be told to go bk to ane we was sat there for three hours not even seen by triage I literally begged for someone to at least please clean his back and put a dressing on fearing it could become infected to be told by reception sorry I can't get anyone to do that we are busy and there is still other people before my son could be half hour could be another three hours his clothing was saturated in his own blood and poison for hours they also go on you must wear mask and adhere to covid rules the waiting area was jam packed with everyone like sardines sat next to each other as they had no choice absolutely appauling this is not acceptable there is no compassion for any of the patients you really need closing down biggest waste of money ever spent

Llanfrechfa Grange Hospital 2022-03-07 Person 1 5 0

I arrived with my 19 month old son at 9pm after visiting gwent out of hours being told he had tonsillitis and a high fever. The doctor told me he phoned the grange to let them know we would be arriving as he was concerned over his high temperature, but was told they didn’t want us to go there and they would only assess him. We were put in a room and observations were done. Between 9pm and 1.45am I had 4 different doctors come in asking me the same questions even though I had explained several times. They all said they didn’t understand why the gwent sent us here as it was normal for a toddler to have a high fever and fast heart rate with tonsillitis. The last doctor that came in at 1.45 observed him again and said the same. She explained if his temp and heart rate doesn’t go up we might be able to go home with antibiotics. 3.30am still haven’t heard from anyone with what was happening. I buzzed for someone and asked what was happening, I explained how my son wasn’t settled being left in his pram for 6 hours, no bed, not been offered food or drink, I told her I didn’t understand why I was being kept here, if they were giving us antibiotics and his symptoms were normal along with the fact they didn’t want us there in the first place when they knew what was wrong with him. 4.30am the doctor came back and I told her my frustrations while breaking down crying. Neither me or my son having no sleep, no beds offered, drink or food and I would rather take him home where he can rest and I can treat him with antibiotics and calpol which I was recommended. She had an attitude and was rude explaining that because his symptoms were above the norm if she let us go and something happened she would lose her job. She said the had a legal responsibility to check him every 20/30 minutes. No one had been in for the last hour to check him and no one had told me what was happening. She was insensitive and stormed out the room telling me I could leave if I filled a form out. When she came back I said if they have a bed for us, I would stay. Within 5 minutes they had a bed. Taken to the ward at 5am after 9 hours of being in a room with no beds, food or drink and a crying, unsettled, unwell baby. After being made to feel guilty for wanting to leave with my baby, we stayed overnight for no one to do any checks on him at all until 9.30am when they should of done them every 20/30 minutes. At 10am they said we could go home but had to wait for the antibiotics and they would be ready by lunchtime as the close at 12pm. 2pm and given the tablets to go home. Absolutely appalling waiting times and treatment by the doctor. A few staff were lovely but the doctor needs to learn compassion and kindness. Especially to a young mother with a sick baby who was exhausted and scared. All I asked was an explanation to why they didn’t want us there but was then told we can’t let you go because of legal obligations. To make me feel guilty to wanting to take him home. To stay to then not fulfil the legal obligations. I will avoid this hospital at all costs in the future.

Llanfrechfa Grange Hospital 2022-03-03 Person 1 5 0

Christmas day 2020 I drove myself to the Grange hospital with severe / Unbearable stomach and bowel pain my blood sugar was2.2 I'm not diabetic and was put on a iv line to correct this After some hours I was examined by the Dr who quickly discharged my and advised to use an antacid. I pleaded that this was not indigestion but that was end of consultation I the pain continued and saw my doctor on reopening of Xmas break She had my scans done on the 2 week referral Results:EXTENSIVE DIVERTICULAR DISEASE THROUGHT THE ENTIRE COLON ,HIATUS HERNIA INGUAL HERNIA AND MULTIPAL GALLSTONES THE GRANGE SENT ME HOME TO TAKE ANTACID I I had always kept myself fit non smoker or drinker And bmi of 23 This condition could have been life threatening But the Grange I feel were grossly negligent in my Care I sincerely hope that no-one ever finds themselves in this position

Llanfrechfa Grange Hospital 2022-03-01 Person 1 5 0

I would give no stars this hospital is a disgrace,the reception staff are very rude and uncaring ,the nurses not much better,the best thing that could happen is to close this hell hole and open Nevil hall and royal Gwent back up,get rid of 90% of the so called nurses and reception staff,you get more care from the porters,who is the saving grace of that place,God help all those who enter ,as the staff won't

Llanfrechfa Grange Hospital 2022-02-22 Person 1 5 0

My husband has rectal cancer and cannot sit and in a lot of pain in the rectum. When telling the nurse that he was in pain he was asked WHAT PAIN RELIEF DO YOU WANT, surely they should know what he can have especially as he has a morphine pump for an operation he had to have a stoma bag?? He has tubes in his kidneys to help them drain and when asking for help to get in or out of bed they offer no assistance other than to say CANT YOU LIFT YOUR LEGS which the nurse can see are heavily swollen with urine bags strapped to him. He had one nurse tell him, I've bought in 2 bags of antibiotics in the night let me know when the one has drained and I will come and change it. Surely the nurse should be checking it!! There seems to be a lot of agency staff in the evening, the care in the profession seems to be heavily lacking which is horrendous as I'm pretty sure people do not want to be in hospital.